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Conflict Management: Executives & Business Managers Training

Purpose of training: to equip executives and business managers with the skills needed to help combat potential verbal, mental or physical in all areas of their working environment.

Examples of potential candidates:
  • Lone workers at home, outside or at the office
  • Managers involved in site/outreach worker management
  • Travelling executives and business managers
  • Executives and business managers in need of confidence boosting

Course Breakdown
Full Day: Half-Day:
  • Introduction to what is conflict management
  • Health and safety
  • Factors that effect behaviour
  • Incident report forms (IR2)
  • The law
  • Security protocols
  • Fear and adrenalin
  • Travel protocols
  • The scale of behaviour
  • Danger signs inside and outside
  • Avoidance and dangerous areas
  • Personal space
  • Key breakaway techniques
  • Roll plays
  • Feedback
  • Introduction to what is conflict management
  • Health and safety
  • The law
  • Security protocols
  • Danger signs inside and outside
  • Travel protocols
  • Personal space
  • Key breakaway techniques

All courses can be booked as a full day or a half-day. Executives and business managers can decide which course duration is suitable depending on level of risk.

Full day courses run approximately 7 to 8 hours, depending on attendance. They include two ten-minute coffee breaks and one hour for lunch. Half-day courses run for approximately three hours. They include one ten-minute coffee break.