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	Tel: 07870 492420
	allinonefitness@hotmail.co.uk

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Conflict Management

Living in today’s society, there is, unfortunately, a risk of an individual, male or female, being attacked physically or mentally in the work place or in the community. This risk is escalated with anti-social behaviour problems on the increase and the risk of theft for mobile phones, computers and cash.

Fortunately, there are simple, but extremely effective, skills available in order to combat such abuse. Obtaining these skills is equally as important as learning CPR, or any other lifesaving skill. And, just like lifesaving skills, so many people are not equipped with the essential training needed.

I have worked with a range of organisations and businesses including the NHS to provide Self-Defence & Conflict Management Training. I offer a range of courses to suit all needs for those in the following fields:

Frontline Staff and Community Groups Training

Purpose of training: to equip frontline staff and community workers with the skills needed to help combat potential verbal, mental or physical attacks.

Examples of potential candidates: Security personnel Entertainment door-persons Community and lone workers Nurses/carers Receptionists Car park staff

Course Breakdown

Full Day:	Half-Day:
Introduction to what is conflict management Health and safety Incident report forms (IR2) Factors that effect behaviour The law Being judgemental Fear and adrenalin The scale of behaviour Entering unknown territory Danger signs inside and outside Approaching potential volatile individuals Personal space Key breakaway techniques Role plays Feedback	Introduction to what is conflict management Health and safety The law Entering unknown territory Danger signs inside and outside Approaching potential volatile individuals Personal space Key breakaway techniques

All courses can be booked as a full day or a half-day, but it is strongly recommended that frontline staff and community workers receive the full day training in order to be fully equipped in dealing with potential abuse.

Full day courses run approximately 7 to 8 hours, depending on attendance. They include two ten-minute coffee breaks and one hour for lunch. Half-day courses run for approximately three hours. They include one ten-minute coffee break.

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Women’s Personal Safety & Confidence Workshop

Purpose of training: to equip women with the confidence and skills needed to help combat potential verbal, mental or physical attacks inside and outside their working environment or in the wider community.

Examples of potential candidates: Women working with young people Women living with domestic violence Women in high risk professions Women working in the community Women in need of confidence boosting

Course Breakdown

Full Day:	Half-Day:
Introduction to what is conflict management Factors that effect behaviour The law Vulnerable situations Being judgemental Fear and adrenalin Trigger factors Entering unknown territory Danger signs inside and outside Avoidance and dangerous areas Personal space Key breakaway techniques Role plays Feedback	Introduction to what is conflict management Vulnerable situations The law Entering unknown territory Danger signs inside and outside Avoidance and dangerous areas Personal space Key breakaway techniques

All courses can be booked as a full day or a half-day. Women’s groups can decide which course duration is most suitable depending on level of risk. A female assistant can be arranged at an additional fee.

Full day courses run approximately 7 to 8 hours, depending on attendance. They include two ten-minute coffee breaks and one hour for lunch. Half-day courses run for approximately three hours. They include one ten-minute coffee break.

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Young People, College and University Students & Staff Training

Purpose of training: to equip young people, students and staff with the confidence and skills needed to help combat potential verbal, mental or physical attacks in the workplace or wider community.

Examples of potential candidates: Young people living in problem areas Students at school, college or university Tutors/Teachers working with potential volatile students Tutors/Teachers working alone or in the community Young people, students and staff in need of confidence boosting

Course Breakdown

Full Day:	Half-Day:
Introduction to what is conflict management Factors that effect behaviour The law Classroom problems Changes in society Fear and adrenalin Trigger factors The scale of behaviour De-escalation Danger signs inside and outside Avoidance and dangerous areas Personal space Key breakaway techniques Roll plays Feedback	Introduction to what is conflict management Classroom problems The law Changes in society Danger signs inside and outside Avoidance and dangerous areas Personal space Key breakaway techniques

All courses can be booked as a full day or a half-day. Young people, students and staff can decide which course duration is suitable depending on level of risk.

Full day courses run approximately 7 to 8 hours, depending on attendance. They include two ten-minute coffee breaks and one hour for lunch. Half-day courses run for approximately three hours. They include one ten-minute coffee break.

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Executives & Business Managers Training

Purpose of training: to equip executives and business managers with the skills needed to help combat potential verbal, mental or physical in all areas of their working environment.

Examples of potential candidates: Lone workers at home, outside or at the office Managers involved in site/outreach worker management Travelling executives and business managers Executives and business managers in need of confidence boosting

Course Breakdown

Full Day:	Half-Day:
Introduction to what is conflict management Health and safety Factors that effect behaviour Incident report forms (IR2) The law Security protocols Fear and adrenalin Travel protocols The scale of behaviour Danger signs inside and outside Avoidance and dangerous areas Personal space Key breakaway techniques Roll plays Feedback	Introduction to what is conflict management Health and safety The law Security protocols Danger signs inside and outside Travel protocols Personal space Key breakaway techniques

All courses can be booked as a full day or a half-day. Executives and business managers can decide which course duration is suitable depending on level of risk.

Full day courses run approximately 7 to 8 hours, depending on attendance. They include two ten-minute coffee breaks and one hour for lunch. Half-day courses run for approximately three hours. They include one ten-minute coffee break.

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Individual One-2-one Training

Purpose of training: to equip individuals from all walks of life with the skills needed to help combat potential verbal, mental or physical attacks in all areas of their lives.

Examples of potential candidates: Anyone living or working alone Anyone living or working in problem areas Anyone living with domestic violence Anyone being bullied or stalked Anyone in need of confidence boosting

Course breakdown: Introduction to what is conflict management Health and safety Factors that effect behaviour Incident report forms (IR2) The law Security protocols Fear and adrenalin Travel protocols The scale of behaviour Danger signs inside and outside Avoidance and dangerous areas Personal space Key breakaway techniques Roll plays Feedback

Courses can be tailor made to suit the student requirements, but an average course breakdown is listed below. Individual courses are normally a half-day session but can be made into a full day depending on level of risk.

Courses run for approximately 3 hours. This includes a 10-minute coffee break and a feedback session.

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