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Conflict Management: Young People, College and University Students & Staff Training

Purpose of training: to equip young people, students and staff with the confidence and skills needed to help combat potential verbal, mental or physical attacks in the workplace or wider community.

 Examples of potential candidates:
  • Young people living in problem areas
  • Students at school, college or university
  • Tutors/Teachers working with potential volatile students
  • Tutors/Teachers working alone or in the community
  • Young people, students and staff in need of confidence boosting

Course Breakdown
Full Day: Half-Day:
  • Introduction to what is conflict management
  • Factors that effect behaviour
  • The law
  • Classroom problems
  • Changes in society
  • Fear and adrenalin
  • Trigger factors
  • The scale of behaviour
  • De-escalation
  • Danger signs inside and outside
  • Avoidance and dangerous areas
  • Personal space
  • Key breakaway techniques
  • Roll plays
  • Feedback
  • Introduction to what is conflict management
  • Classroom problems
  • The law
  • Changes in society
  • Danger signs inside and outside
  • Avoidance and dangerous areas
  • Personal space
  • Key breakaway techniques

All courses can be booked as a full day or a half-day. Young people, students and staff can decide which course duration is suitable depending on level of risk.

Full day courses run approximately 7 to 8 hours, depending on attendance. They include two ten-minute coffee breaks and one hour for lunch. Half-day courses run for approximately three hours. They include one ten-minute coffee break.